AWS IoT Core for LoRaWAN also makes it easy to act on the data from connected devices using AWS services for processing, storage, analytics, or machine learning. This allows customers to eliminate the undifferentiated work and operational overhead of managing an LNS, and enables them to quickly connect and secure LoRaWAN device fleets at scale. Using AWS IoT Core, enterprises can now setup a private LoRaWAN network by connecting their own LoRaWAN devices and gateways to the AWS cloud - without developing or operating a LoRaWAN Network Server (LNS). We are thrilled to announce AWS IoT Core for LoRaWAN, a fully managed capability that allows AWS IoT Core customers to connect and manage wireless devices that use low-power long-range wide area network (LoRaWAN) connectivity with the AWS cloud. There are no technical skills required, users of the CTI adapter simply make the configuration choice to enable this feature and a transcript and insights will be delivered to the customer’s Salesforce environment every time a call is completed and the recording is analyzed by Contact Lens.
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With the v5.9 release of the Amazon Connect CTI adapter for Salesforce, Connect users can now deliver those same insights, including the full call transcript, directly to the end-customer’s record or case history in Salesforce. Amazon Connect customers have enjoyed being able to gain valuable insights from their call recordings such as customer sentiment, agent sentiment, sentiment change, key phrase detection, categorization tagging, and more simply by enabling Contact Lens in their contact flows.
The Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce v5.9 now supports automatically adding transcripts and insights from Contact Lens for Amazon Connect to customer records and cases in Salesforce Service Cloud.
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